The general salesperson 's misunderstanding of telemarketing is that the phone is to expect the concept of a face-to-face interview with a customer . In the eyes of the top salesman, however, the unfamiliar voice on the telephone line cannot be compared with effective face-to-face performance. Below are some very effective telemarketing beliefs. With these beliefs, your telemarketing will be successful.
1 I must meet anyone who is interesting on the phone with me that I confirm I want to meet;
2 Every call I receive can be a valuable trading opportunity ;
3. Every call I make may be a customer; 4. Every call I make is not for communication, but for the opportunity to meet with customers. When you have a chance, you can meditate on them, keep them in mind, and the more you repeat, the more deeply you can penetrate into your subconscious.
Topic 2]: 2. Eight strategies for telemarketing to break through receptionists
Our salespeople got too frustrated by being held back by receptionists during telemarketing. Receptionists are always in the way of our physical engagement with decision makers. Here are some tips for you to use human nature and psychology to increase your chances of breaking through and getting the chance to meet. You can also choose your own personal style approach, or adapt according to the other person's response.
1. Overcome your inner obstacles; may wish to understand why you feel psychologically frightened about people who cannot break through to Latest Mailing Database answer the phone: whether it is a psychological obstacle caused by past experience; you must break through this psychological obstacle; Be polite to strangers on the phone. If you feel that the buyer 's company is your food and clothing parent, you dare not offend easily. Do you think in the shoes of the person answering the phone and imagine how he will reject you. If you think this way, you become two people rejecting you.
2 Note that your tone seems to be calling a good friend; good morning, is Mr. Zhang there? Don't say: I'm XX to say the name of the company. Don't say I'm XX from XX. If the person answering the phone says his own name, he will say: Hi, Miss Li, is Mr. Zhang here?
3 Turn the receptionist into your friend; you start with your usual: Good morning! I'm XX, I want to talk to Mr. Zhang, may I ask your name? The person who answered the phone said: I am his secretary, Miss Li. You said: If you were me and you had to talk to Mr. Zhang, what would you do?
4. Avoid answering cross-examination directly; the person answering the phone will usually cross-examine you three questions: Are you water? Which company are you? what's the matter? If you don't answer these questions directly, they won't know what to do. You should probably respond like this: I would love to tell you, but this matter is so important that I must speak to him directly. I am also not certain. Do you think this will take a long time? I am making a long distance call! Hello, is it raining over there?
5. Make strange moves and move forward in a roundabout way; let the person answering the phone be caught off guard, don't make yourself sound like a salesman, and make some strange moves to make the other person lose their guard. For example: the other party: this is a certain company, hello! You: Hi! Is Mr. Zhang there? The other party: Excuse me, which company are you from? You: I don't know either, that's why I called her. Opponent: What are you trying to sell? You are confused and say: I really do not understand. The other party raised his voice and asked again: What are you trying to sell? You are still confused and said: Is it possible that Li Yong wants to sell something to me?
6 Put on a high posture and overcome difficulties. Do you always talk to strangers on the phone like this? Did your boss tell you to do this? What do you want to know about me personally before you turn the phone around for me? Why don't you let me talk to your boss? If you don't transfer the call, the company will lose the opportunity to make money. Are you willing to take this risk? Since you don't want to answer the phone, can you tell me your name? If someone from your company calls and asks, I can tell him who I have talked to.
7 Don't leave your name and phone number to the person who answers the phone. If the buyer is not available or available, try again at another opportunity. If you were me, would you call again? I think I'll call again, what time is more appropriate?
8 For voicemail; in the case of voicemail, it is usually not necessary to leave any messages. But listen carefully to his voice and imagine how to communicate better in the future. If you leave a voicemail, it must be impressive. You can say this: There are three reasons why you should definitely call me. Erasing this message will not erase your problem. You may pay a high price to delete this message. Are you willing to take this risk? You can also leave your name and phone number, and then cut off the phone in the middle of an important matter, as if the line was suddenly disconnected.